FREQUENTLY ASKED QUESTIONS
PRODUCTS
The burning time of each of our products is specified on the product detail page. If you use our candles according to our recommended usage instructions, you can make the most of their burning time.
The scents of our candles are a combination of natural essential oils and safe, high-quality IFRA (International Fragrance Association) approved fragrances. This way, we offer a fragrance experience that is both enjoyable and reliable.
- To prevent tunneling, allow the candle’s surface to fully melt during the first use.
- Trimming the wick to approximately 0.5 cm before each use ensures a clean and even burn.
- It is recommended to burn the candle in a safe area, away from drafts.
SHIPPING
Your order will be delivered to cargo within 2-4 business days after payment confirmation.
All our orders are presented in carefully prepared, elegant and luxurious packaging. If you want to send your order as a gift, you can write the message you want to add in the order note section; thus, you can add a special touch to your loved ones.
REFILL
Yes, there is no need to throw away your favorite candle containers! With our refill options, you can reuse your candles in the same stylish container. For details, please visit our Refill page.
Yes, we also offer refill service for your room fragrances. We send you your favorite scent with new sticks so you can keep your spaces fresh all the time. For more information, please visit our Refill page.
PAYMENT
Yes, we offer a 100% secure payment platform with the PayTR infrastructure. Your credit card information is processed with the highest security standards and is never stored in our systems. In this way, you can shop with peace of mind.